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Questions, answered.
Portraits
How does PetsPainter work?
Upload one clear photo of your pet, tell us their name and what kind of animal they are, and pick an art style. Our AI artist paints a new portrait that keeps your pet's real markings, colors and expression. It takes under a minute.
Is it really free to try?
Yes. Every new account gets 2 free portraits, no card needed. Free portraits carry a small watermark. Buying any pack or plan removes it from every portrait you've made.
Which pets does it work for?
Every kind: dogs, cats, rabbits, birds, horses, reptiles, fish, hamsters, guinea pigs, ferrets and wonderfully unusual companions. Choose Other and describe your pet if they don't fit a category.
What photo works best?
A sharp, well-lit photo of one pet with the face clearly visible. Daylight from a window is ideal. JPG, PNG and WebP up to 10 MB are accepted.
Can I print my portrait?
Yes. Paid portraits download as full-resolution JPG files without a watermark, ready for photo labs, canvas printers and greeting cards.
What happens to my photos?
Your photos are private to your account and used only to create your portraits. They are never sold or used for advertising. You can delete any portrait, or your whole account, at any time.
What if I don't like a portrait?
Try another style or a different photo. If a portrait fails to generate, the credit is returned automatically. If something goes wrong with a purchase, email us and we'll make it right.
Can I use portraits commercially?
Personal use is included with every plan. Studio Pro adds a commercial license for businesses such as groomers, shelters and pet shops.
What is a credit?
One credit creates one portrait. Credits from packs never expire. Monthly plan credits roll over as long as your subscription is active.
Can I cancel anytime?
Yes. Cancel in one click from your account page. You keep your credits and every portrait you've made.
Do you offer refunds?
If you're not happy with your first purchase and have used fewer than 3 of its credits, email us within 14 days for a full refund.
Which payment methods do you accept?
All major cards, Apple Pay and Google Pay, processed securely by Stripe. We never see or store your card details.
Still stuck? Email [email protected] or visit our contact page. A real person replies within one business day.
✦ One photo. Endless personality.
They already run the house.
Now hang them in it.
Create their portrait2 free portraits · No card needed